Return Policy

If you are not completely satisfied with your order, we are more than happy to assist with your return requests. Please contact us at customerservice@haydenla.com for further assistance.

All sale and clearance items are final sale.


Online Returns & Exchanges

Online purchases made through haydengirls.com are valid for a free exchange or refund within 30 days from the ship date. Please check your order shipment email for this date.

Please follow instructions below to get return process started.

  • Step 1. Click "Return Center" under Customer Service section on Hayden Los Angeles website or click here.
    To start your return, please enter the order number provided to you in your confirmation email and the email address you provided during your purchase.
  • Step 2. Follow the instructions and select the items you want to return.
  • Step 3. You will receive a confirmation email with shipping guidelines and a return shipping label.
  • Step 4. Please use the return shipping label provided.

When sending a return, we recommend that you send it using the Smart Label sent to your email. Simply pop the label on the outside of your return package and drop your package at a USPS Office wherever you find it most convenient. No extra postage is required.

You have 30 days from the shipping date to return your haydengirls.com purchase for FREE. A flat fee of $7.95 will be deducted from your refund if items are received after 30 days from shipping date and if the Smart Label is used.

Please allow 10-14 business days for your refund to process.

Please send the merchandise back to the following address:
Attn: Haydenla.com Returns
2305 S. Santa Fe Ave, 2nd Floor 
Los Angeles, CA 90058

Any returned items that show signs of wear, alteration, misuse or damage, and/or missing tags will be refused. All sale and clearance items are deemed FINAL SALE. 

All face masks are deemed FINAL SALE and will not be eligible for a refund.

Returns may take 3-4 business days to process. Once the return has been processed, please note refunds may take 10-14 business days to reflect back into your account.

All eligible returns must be accompanied with a return request submitted and with any original tag(s) attached. All refunds will be made in the form of the original payment/card. Any original shipping charges will not be refunded. Returns that do not meet our policy will not be accepted.

Returns of $250 or more will be charged a 20% re-stocking fee.

 

Lost or Stolen Packages

Hayden Girls is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly to track your package.

 

BOGO Returns Disclaimer

To be eligible for a BOGO Sale Refund the following conditions must be met:

  • BOTH the purchased item and the BOGO item must be returned.
  • ALL items MUST have the original tags and packaging and must not show signs of wear.
  •  

    Extended Holiday Return Policy

    Items purchased online or in stores between Nov 15th and Dec 24th may be returned by Jan 15th or 45 days after purchase, whichever is later. For online orders returned by mail, items must be received at our facility by Jan 15th or 45 days after purchase, whichever is later.

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